Useful questions to ask
Withdrawal timing
Ask whether the delay concerns verification, operator approval or the payment provider. Keep the request reference and ask for the outstanding step.
Read the relevant guidanceKnow the route, know the conditions
Compare deposit thresholds, check withdrawal limits and prepare your account for verification.

Choose the payment route
The Cashier offers bank cards, digital wallets, direct bank transfers and cryptocurrency options. Deposits can be made in EUR or another supported currency. Bitcoin and USDT feature among the crypto methods; Litecoin is also included in the account FAQ.
| Method group | General starting deposit | What to check |
|---|---|---|
| Bank cards | €20 | Available cards, currency and the withdrawal route in the Cashier |
| Digital wallets | €20 | Supported wallet and ownership requirements |
| Bank transfer | €20 | Bank details and the transfer reference |
| Bitcoin, USDT and other crypto | €75 | Supported coin, network, address and transaction costs |
| Binance Pay | Check the Cashier | A payment service, rather than a cryptocurrency |
The €20 general deposit threshold differs from the €75 crypto threshold and the €25 / €50 / €100 casino-bonus thresholds. The sports bonus starts from €40. Confirm the method-specific minimum before sending funds.
Account limits
| Limit | Amount |
|---|---|
| Minimum withdrawal | €150 |
| Daily limit | €2,000 |
| Weekly figure | €10,000* |
| Standard monthly figure | €5,000* |
| Higher VIP monthly figure | Up to €40,000* |
* The weekly and monthly figures do not establish one universal allowance. Your applicable account and VIP limits need to be confirmed in the Cashier before a request.
Use the same payment route as your deposit where required. An instant deposit does not mean an instant withdrawal: account review, approval and payment-provider delivery are separate steps.
A 3× deposit-turnover condition or a fee of up to 20% is stated for withdrawals. Ask support how this applies to your funds before taking action. Do not place additional bets just to resolve a payment issue.
Check the conditions
Before you use the Cashier
Compare your request with the thresholds below. Only the Cashier can confirm the limit and status for your account.
Choose the transaction details, then check the conditions.
The tool does not access your balance, VIP status, earlier withdrawals or verification records. It cannot approve a payment or predict a processing time.
Identity and payment checks
KYC checks can be requested when depositing or withdrawing, with additional checks for larger transactions. The exact trigger depends on the account and the operator’s requirements.
Identity evidence may include a passport or an accepted alternative. Address checks can require a utility bill, while payment ownership may be checked using a banking screenshot or a masked card image. A selfie with your identity document may also be requested.
Names on the account and documents must match. Unclear or missing documents, active bonus conditions and deposit turnover can delay a request. Cover the CVV and all card digits other than those explicitly requested in the secure verification flow.
Tick each step as you complete it. Your progress is remembered while this tab stays open.
When something needs attention
Useful questions to ask
Ask whether the delay concerns verification, operator approval or the payment provider. Keep the request reference and ask for the outstanding step.
Read the relevant guidanceUseful questions to ask
Check document clarity, matching names and the exact information requested. Send documents only through the casino's secure verification channel.
Read the relevant guidanceUseful questions to ask
The stated maximum stake is €2 while wagering the promotion. Check how individual games and feature purchases count before placing a bet.
Read the relevant guidanceUseful questions to ask
Open the game's own rules and paytable. RTP is a theoretical long-run figure and can differ between configurations.
Read the relevant guidanceUseful questions to ask
Keep the bet reference and read the market's settlement rules, especially for interrupted events, player markets and Cash Out.
Read the relevant guidanceUseful questions to ask
Explain the issue, include relevant reference numbers and ask for a written response. Do not send passwords or full payment-card details by email.
Read the relevant guidance